Privacy Policy

Last Updated: August 1, 2025

At Mr. Singh’s Pizza, we are committed to protecting the privacy and security of our customers, employees, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our stores, website, call center, and other services.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

Directly from you: When you place an order, create an account, join promotions, or contact us by phone, email, or in person.
Automatically: When you use our website, we may collect information such as your IP address, browser type, device information, and cookies.
Through transactions: Payment details, delivery addresses, and order history when you place an order with us.
Call recordings: When you contact our call center (see Section 5).

2. How We Use Your Information

We use personal information for purposes including but not limited to:

Processing and delivering your orders.
Providing customer support and resolving inquiries.
Improving our products, services, and operations.
Sending you promotional offers, updates, or newsletters (where consented).
Ensuring compliance with legal and regulatory obligations.

3. Sharing Your Information

We may share your information:

With trusted service providers who perform functions on our behalf (e.g., delivery partners, payment processors, IT support).
With regulators or law enforcement if required by law.
Within our group of companies and franchise locations for operational purposes.

We do not sell your personal information to third parties.

4. Data Security & Retention

We implement appropriate technical and organizational safeguards to protect your personal information. This includes encryption, restricted access, and secure storage.

We retain personal information only as long as necessary for business, legal, or regulatory purposes, after which it is securely deleted or anonymized.

5. Call Recording & Privacy

Call Recording Notice & Consent
We may record or transcribe calls for training, quality assurance, and compliance purposes. You will be notified at the start of each call, and by continuing the call, you provide your consent to the recording. If you do not wish to be recorded, please let us know, and we will provide alternative options such as email or in-person service.

Use, Storage & Retention
Call recordings are stored securely, accessible only to authorized personnel, and retained only for a limited period before being securely deleted in accordance with our retention policies.

Your Choices
If you prefer not to have your call recorded, please notify our team at the start of your call, and we will work with you to find another method of communication.

Vendor Disclaimer – Digioptimizer
We may use Digioptimizer Inc. as a vendor to provide call-recording and related technology. Digioptimizer acts only as a service provider and has no control over how we use or manage recordings. Digioptimizer is not liable for any issues, disputes, or damages arising from the recording, storage, or use of calls. All responsibility for compliance, management, and handling of call data rests with Mr. Singh’s Pizza.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance your user experience. You can manage your cookie preferences through your browser settings.

7. Your Rights

Depending on applicable laws, you may have rights to:

Access the personal information we hold about you.
Request corrections or updates to your personal information.
Withdraw consent to marketing communications.
Request deletion of your personal information (subject to legal and operational requirements).

Requests can be submitted by contacting us directly (see Section 9).

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it promptly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:

Mr. Singh’s Pizza – Privacy Officer
support@mrsinghspizza.ca
www.mrsinghspizza.ca/privacy